Refund Policy
Refund Policy
Effective Date: [Insert Date]
Returns & Refunds
At Vibravea, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of delivery.
- The product must be in its original packaging, including all accessories and components.
- The product must not be intentionally damaged or altered.
- The item must be returned in a condition suitable for inspection.
To initiate a return, please contact us at:
Email: info@vibravea.com
Please include:
- Full Name
- Order Number
- Email Address Used for Purchase
- Reason for Return
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refund Process
Once your returned item has been received and inspected, we will notify you via email regarding the approval or rejection of your refund request.
If approved, your refund will be issued to your original payment method within 3–10 business days, depending on your bank or payment provider.
If you have not received your refund after this period, please contact us at:
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review the case and provide a replacement, refund, or other appropriate solution.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Items purchased through final sale or clearance promotions
- Products intentionally damaged by the customer
- Products returned outside the 30-day return window
Missing Items
If your order is missing an item, please contact us within 5 days of delivery.
Email: info@vibravea.com
Please include:
- Order number
- Photo of the shipping label
- Photo of all items received
- Photo of the packing slip (if available)
Claims submitted after 5 days from delivery may not be eligible for replacement or refund.
Order Cancellations
Orders may be cancelled before they are processed and shipped.
Once an order has been dispatched, it can no longer be cancelled and must follow the standard return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Vibravea
Email: info@vibravea.com
Website: www.vibravea.com